Customer Support

Our job isn't done once we've finished building your website. We understand that this is just the beginning, so if you find a bug or want an update carrying out on your website, we want to help things go as smoothly as possible.

That's why we've assembled this comprehensive set of support articles and step by step guides to help you out, these can be found at:https://thecoconutgroup.zendesk.com/hc/en-gb . You can use the links on this page to explore the site, or just search to find information fast

VIEW OUR HELP CENTRE

 

Support Service Levels

User Support

You are struggling to achieve something in the CMS or need to see a video tutorial

TRY OUR HELP CENTRE

Bug

Your website is reporting a server, JavaScript or browser error

SUBMIT A SUPPORT REQUEST

Critical Support

You website is down, not working, caput, niet, dead (although we probably already know about it)

Call ASAP us on 01453 884100